Botpress is an all-in-one platform for building AI agents powered by the latest LLMs.
Botpress Desk
The AI helpdesk built for complex support
Most helpdesks escalate when tickets get tough. Botpress Desk handles it — so the tickets that reach your team actually need a human.
Behind the curtain, how Botpress works?
The core of every Botpress agent is LLMz, a custom inference engine. It’s responsible for coordinating the agent’s behavior: interpreting instructions, managing memory, choosing the right tools, executing code, and returning a usable response.
Unlike standard tool-calling frameworks that rely on rigid prompts and external orchestration, the Botpress custom inference engine runs everything internally. It can handle complex, multi-step logic, execute JavaScript in a safe sandbox, and generate structured responses without extra configuration.
The geek corner: Botpress Architecture
Botpress uses a fully isolated runtime architecture: every deployed agent runs its own self-contained environment. They're versioned, durable, and compatible with future platform changes, so what you build today will still work tomorrow.
